Shipping Policy
Last Updated: August 2026
At Brand Merchandise, we take pride in delivering your corporate gift, trophy, award and promotional merchandise to you safely and on time. Please check the shipping policy below for information on how and when orders are processed, the order delivery time and shipping costs.
Order Processing Time
- Standard (non-customized) orders are usually shipped within 2–3 business days after the order has been confirmed.
- Custom Orders – Logo Printed, Engraved, Embroidered, UV Printed, Debossed etc. – will take an additional 5-10 business days, depending on the quantity and complexity of the order.
- Orders for bulk or corporate use will take 10-15 business days or longer for production and quality control. The estimated timelines will be communicated to you at the time of your confirmation order.
- Design approval and specification verification from customers is mandatory for processing orders.
Shipping Coverage
- We currently ship across New Delhi, NCR, and pan-India locations.
- If you're buying in bulk or for a company, please talk to our sales team about the viability of your order and delivery dates outside of our normal delivery areas.
Shipping Charges
- Shipping costs, if applicable, are determined by the weight and volume of the order, destination and quantity.
- Shipping will be quoted at the time of the order for bulk corporate orders and may be added to the final invoice.
- There is no hidden shipping charge, if any applies to the order, it will be clearly stated before order confirmation.
Delivery Timelines
- Usually, it takes 2-4 working days for delivery within Delhi/NCR after dispatch.
- Depending on the destination and the courier service partner, timings may vary for delivery in other parts of India as 5-10 business days.
- Please note that delivery dates are subject to change in the event of delays on courier services, weather, area restrictions or other unforeseen factors.
Order Tracking
- Upon dispatching the order, you will receive tracking information (if available) by email, phone or WhatsApp to track the status of your order.
- If you need to know anything about your order, please contact our support team.
Bulk & Corporate Orders
- If you are placing your order for the company gift in bulk, please order early so that we have enough time to customize, quality check and deliver your gift before your event date.
- If required for large events we will arrange for staggered or scheduled deliveries with our team.
Damaged or Incorrect Shipments
- If the product is damaged, defective or incorrect, please submit photos of the product and packaging to us within 48 hours of delivery (very rare cases).
- We will investigate the concern and get you a replacement or resolution as outlined in our Refund Policy.
Contact Us
If you have any shipping questions, please contact us:
- Phone: +91 8368493276 | +91 9711819791
- Email: infobrandmerchandise@gmail.com
- Address: A-52, Hari Vihar, Near MCD Office, New Delhi
- WhatsApp: Instant order and shipping updates.